Terms of service

Terms and Conditions

Last updated: October 2025

Welcome to Natural Twist.
These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully before placing any order.

1. Who We Are

Natural Twist (“we,” “us,” “our”) is a UK-based online retailer offering premium cocktail equipment, barware, and gift sets.
Registered Location: United Kingdom
Contact Email: hello@naturaltwist.co.uk

2. Use of Our Website

You agree to:

  • Use our website only for lawful purposes.

  • Not attempt to interfere with the website’s operation or security.

  • Ensure that all information you provide is accurate and current.

We reserve the right to refuse service or cancel orders if misuse or fraudulent activity is suspected.

3. Products and Availability

We aim to display accurate product images, descriptions, and prices. However:

  • Colours and packaging may vary slightly due to lighting or supplier changes.

  • All products are subject to availability.
    If a product becomes unavailable after you’ve placed an order, we will notify you and issue a full refund.

4. Prices and Payments

  • All prices are listed in Pounds Sterling (£ GBP) and include VAT where applicable.

  • Payments are processed securely through Shopify Payments and PayPal.

  • We do not store or have access to your card details.

  • By placing an order, you confirm that you are authorised to use the chosen payment method.

5. Order Confirmation

Once you place an order, you will receive an order confirmation email.
Your order is only accepted when we send a shipping confirmation.
We reserve the right to decline an order if:

  • Payment is not authorised,

  • The product is out of stock, or

  • We suspect fraudulent activity.

6. Delivery

  • We currently deliver to addresses within the United Kingdom only.

  • Orders are processed and dispatched within our stated handling times (see Shipping Policy).

  • Delivery dates are estimates and may vary due to courier delays or unforeseen circumstances.
    We are not liable for delays outside our control.

7. Returns and Refunds

Your statutory rights are protected under the UK Consumer Rights Act 2015.
Please refer to our Returns Policy for detailed instructions on how to return or exchange an item.

8. Intellectual Property

All website content (including text, logos, images, and graphics) is the property of Natural Twist or its suppliers and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use our content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Natural Twist shall not be liable for:

  • Indirect or consequential losses,

  • Loss of profit, data, or reputation,

  • Any damages resulting from misuse or unauthorised use of our products.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.

10. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which complies with the UK GDPR and the Data Protection Act 2018.
By using our site, you consent to such processing.

11. Changes to These Terms

We may update these Terms occasionally to reflect business, legal, or regulatory changes.
Updates will be posted on this page with the “Last Updated” date shown above.
Your continued use of our site after changes are posted constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us at:
📧hello@naturaltwist.co.uk
📍 United Kingdom