Privacy policy

Privacy Policy

Last updated: October 2025

Thank you for choosing Natural Twist.
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

1. Who We Are

Natural Twist (“we,” “our,” “us”) is an online store based in the United Kingdom, offering premium cocktail equipment, gift sets, and barware accessories.
We respect your privacy and handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, you can contact us at:
📧 hello@naturaltwist.co.uk

2. What Information We Collect

We collect the following types of information when you use our website or place an order:

  • Personal details: name, billing address, delivery address, email address, and phone number.

  • Order information: products purchased, order number, and payment confirmation.

  • Payment details: processed securely through our payment partners (Shopify Payments, PayPal, etc.).

  • Technical data: IP address, browser type, device information, and cookies (see below).

  • Marketing preferences: when you sign up for newsletters or opt into promotional messages.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Communicate with you about your purchase, shipment, or returns.

  • Provide customer support.

  • Improve our website and services.

  • Send marketing updates (only with your consent).

  • Detect and prevent fraud or misuse of our services.

We will never sell or rent your information to third parties.

4. Sharing Your Information

We share your information only with trusted partners that help us operate our business and fulfill your orders:

  • Shopify, Inc. – our e-commerce platform provider, responsible for hosting and processing transactions securely.

  • AutoDS Ltd. – our order automation and fulfillment partner. They process delivery information to ensure your order reaches you efficiently.

  • Third-party UK fulfillment partners – selected suppliers who prepare and ship certain products directly to you. They receive only the information necessary to complete delivery.

  • Payment providers – such as Shopify Payments or PayPal, to process your payments securely.

  • Marketing and analytics tools – such as Google Ads or Google Analytics (see Cookies section).

These parties are required to handle your data securely and use it only for the specific purpose of providing their service to us.

5. Marketing & Advertising

We may use your data to send you occasional marketing emails or special offers, but only if you have given explicit consent (e.g., by subscribing to our newsletter).

You can withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We also use tools such as Google Ads to measure performance and show relevant offers. These tools use cookies to track anonymous visitor behaviour, but do not identify you personally.

6. Cookies

Our website uses cookies to:

  • Keep items in your cart,

  • Improve website functionality and experience,

  • Measure traffic and performance (e.g., Google Analytics),

  • Support marketing and remarketing ads (e.g., Google Ads).

When you visit our site, you’ll see a cookie consent banner that allows you to manage your preferences.
You can also disable cookies through your browser settings at any time.

7. How Long We Keep Your Data

We only keep your information for as long as necessary:

  • Order records: up to 6 years (for accounting and legal obligations).

  • Marketing data: until you unsubscribe or request deletion.

  • Technical data: for as long as needed to maintain website functionality.

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of any incorrect information.

  • Request deletion (“right to be forgotten”).

  • Object to or restrict processing.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

ICO Contact Details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk

To exercise your rights, please contact us at hello@naturaltwist.co.uk.

9. Security

We take your privacy seriously.
All transactions are encrypted via SSL (Secure Socket Layer) and processed through secure, GDPR-compliant payment gateways.
Access to personal data is restricted to authorised staff and third-party providers who need it to perform their duties.

10. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in law, our operations, or best practice.
Updates will be posted on this page with the “Last Updated” date shown above.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can reach us at:
📧 hello@naturaltwist.co.uk
📍 United Kingdom